Privacy Policy
Summary
We collect personal and health data, including voice data, to provide personalised services
Your data is securely stored and processed in compliance with GDPR and other applicable laws
We use data solely for service improvement and will not sell it to third parties
We only share anonymised data for app-related purposes, unless you choose to share specific interactions
Voice recordings are processed to provide the service and may be stored for quality improvement
User queries, AI responses, and generated showcases can be shared at your discretion
You have rights to access, correct, delete, and port your data, including voice data
We use cookies and similar technologies for app functionality
We comply with EU data protection laws and offer similar protections to users worldwide
We may update this policy and will notify you of significant changes
Full Privacy Policy
1. Introduction
PTPal ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our PTPal mobile application and related services (collectively, the "Service"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.
2. Information We Collect
We collect information that you provide directly to us, including:
a) Personal Information: Name, email address, phone number, date of birth, gender, height, weight, and other demographic information.
b) Health and Fitness Data: Information about your physical activities, exercise routines, nutritional intake, sleep patterns, and other health-related metrics.
c) Voice Data: Voice recordings, transcriptions, and data derived from processing these recordings when you interact with our voice interface.
d) User Content: Information you provide through the Service, such as messages, photos, and feedback.
e) Device and Usage Information: We automatically collect information about your device and how you use the Service, including IP address, device type, operating system, app usage data, and error logs.
3. How We Use Your Information
We use your information for various purposes, including:
a) Providing and improving the Service: This includes enabling core app functionalities, personalising features, and ensuring the app runs smoothly.
b) Personalising your experience: We use your health and fitness data (e.g., height, weight, activity levels) to tailor workout suggestions, track your progress, and provide relevant insights.
c) Communicating with you about the Service: We may send you updates, notifications, and information related to your use of PTPal.
d) Analysing usage patterns and trends: We analyse anonymised and aggregated data to understand how users interact with the app, identify areas for improvement, and enhance user experience.
e) Protecting the security and integrity of the Service: We use your data to monitor for and prevent fraudulent activity, unauthorised access, and other security threats.
f) Future Model Training (Service Improvement): We may in the future use anonymised and aggregated data to train our AI models and improve the accuracy and relevance of our services, always with the goal of enhancing user experience.
4. Data Storage and Security
We store your data on secure servers located within the European Economic Area (EEA). We implement appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage.
5. Data Sharing and Disclosure
We may share your information in the following circumstances:
a) With your consent
b) With essential service providers who assist us in operating the Service. These categories of providers include:
- * Cloud hosting providers: For secure storage and processing of your data on servers located within Europe/UK.
- * Analytics providers: To help us understand app usage and improve the Service (this data is generally anonymised and aggregated).
- * App platform providers (e.g., Apple App Store, Google Play Store): As necessary for app distribution and related services.
c) To comply with legal obligations
d) In connection with a business transfer or transaction
e) In an aggregated or anonymised form that cannot be used to identify you. This anonymisation process is irreversible. We only share this type of data for app-related purposes, such as understanding general user trends.
We do not sell your personal data to third parties for advertising or other commercial purposes.
6. Voice Data Collection and Processing
We collect and process voice data when you interact with PTPal's voice interface. This includes:
Voice recordings of your queries and commands
Transcriptions of these recordings
Data derived from processing these recordings (e.g., inferred user intent)
Voice data is used to:
Provide real-time responses and execute commands
Improve the accuracy and functionality of our voice recognition system
Train our AI models to better understand and respond to user queries
Voice recordings may be stored for a limited time for quality assurance and service improvement purposes. You can request deletion of your voice data at any time.
6. Voice Data Collection and Processing
We collect and process voice data when you interact with PTPal's voice interface. This includes:
Voice recordings of your queries and commands
Transcriptions of these recordings
Data derived from processing these recordings (e.g., inferred user intent)
Voice data is used to:
Provide real-time responses and execute commands
Improve the accuracy and functionality of our voice recognition system
Future Model Training (Service Improvement): We may in the future use anonymised and aggregated voice data analysis to further improve our AI models and voice recognition, ultimately enhancing the user experience.
Please note that voice processing happens in the cloud on servers located within Europe/UK where feasible. Voice recordings may be stored for a limited time for quality assurance and service improvement purposes. You can request deletion of your voice data at any time.
7. User Queries and AI Responses
We log user queries and AI-generated responses to:
Provide the service in real-time
Improve the accuracy and relevance of our AI responses
Identify and correct potential errors or biases in our system
These logs are anonymised and analysed in aggregate to improve our service. Individual query logs are retained only as long as necessary for these purposes.
8. Sharing of Interactions, Conversations, and Showcases
PTPal allows you to share certain interactions with the voice assistant, conversations, and generated showcases. Please be aware that:
Sharing is entirely optional and at your discretion
You control what specific content is shared and with whom
Once shared, the content may be viewed by others and we cannot guarantee its privacy
We advise against sharing any sensitive personal or health information
Shared content may be used by PTPal for promotional or improvement purposes, always in compliance with our privacy commitments
9. Your Rights Under GDPR
As a user based in the European Union, you have certain rights under the General Data Protection Regulation (GDPR), including:
a) Right to access your personal data b) Right to rectify inaccurate personal data c) Right to erase your personal data d) Right to restrict processing of your personal data e) Right to data portability f) Right to object to processing of your personal data
To exercise these rights, please contact us using the information provided in the "Contact Us" section.
10. Data Protection for Users Worldwide
While specific regulations may vary, we strive to offer similar levels of data protection to all users globally. We adhere to principles of data minimisation, purpose limitation, and storage limitation, and implement appropriate technical and organisational measures to ensure data security.
11. International Data Transfers
If we transfer your personal data out of the EU or UK:
We ensure that appropriate safeguards are in place as required by GDPR
We use standard contractual clauses approved by the European Commission where necessary
We only transfer data to countries deemed to have adequate data protection laws, or to entities that have agreed to adhere to appropriate data protection standards
12. Cookies and Similar Technologies
We use cookies and similar tracking technologies to collect and store information about your interactions with the Service. You can control cookies through your browser settings and other tools.
13. Changes to This Privacy Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date.
14. Contact Us
If you have any questions about this privacy policy or our data practices, please contact us at:
Last Updated: 9th October 2025